Overview:
Program Manager is responsible for leading the program in all aspects, from program award (or "Request For Quotation Approval" [RFQA] in some cases) until 6 months after Start of Production.
He/she is the guarantor of customer satisfaction in conjunction with the achievement of program Quality, Cost and Delivery objectives, while ensuring profitability throughout the entire program lifecycle.
Responsibilities:
- Develop strong relationships and manage the ongoing negotiations with the customer as company representative.
- Prepare and submit the RFQA to Management if relevant.
- Liaise with Program Controller, build the initial Business Plan, define the Program investment scheme, and release investments in compliance with controlling procedures; take economical responsibility for all deviations from initial requirements.
- Launch and monitor the Program : track progress by updating Business Plan, Program Dashboard and Budget Reports and by leading reviews of program steps and results.
- Conduct Risk/Opportunity analyses and develop and implement appropriate action plans.
- Arbitrate any conflicts with the customer on financial and/or technical issues.
- Staff, manage and co-ordinate a cross-functional program team (Sales, Controlling, Purchasing, Quality, Production, Supply Chain, Product & Process engineering) and define team members' objectives and assignments.
- Create a "Program Management culture" by ensuring processes defined in the Company Program Management System (PMS) are applied at all steps and by developing synergies between all actors involved in the program.
- Organise communications throughout the program lifecycle.
- Ensure smooth program transfer from Development Centre to Production Plant.
- Organise key program information to ensure Program continuity and to contribute to knowledge management